TERMS AND CONDITIONS FOR THE PROVISION OF MYINGREDIENTS SERVICES

1. Introductory Provisions

These Terms and Conditions govern the rights and obligations between the service provider and the client in connection with the provision of services under the business name MyIngredients.

The service provider is:

Different Expansion
Business name: Marek Šarmír – Different Expansion
Registered office: Stredná 4267/57, 821 04 Bratislava – Ružinov, Slovak Republic
Company ID No.: 56468105
Tax ID / VAT ID: 1074027603
Registered in: OU-BA-OZP1-2024/462411-2, Trade Register No. 110-345741
E-mail: info@myingredients.eu
Website: www.myingredients.eu

Hereinafter referred to as the "Provider".

The client is a business entity that orders the Provider's services, in particular a manufacturer, distributor, supplier, or other commercial company operating in the field of ingredients, FMCG, food, dietary supplements, cosmetics, chemical ingredients, medical devices, or related industries.

Hereinafter referred to as the "Client".

These Terms and Conditions apply exclusively to cooperation between business entities, i.e. to B2B relationships.

2. Nature of the MyIngredients Service

MyIngredients is a B2B business and acquisition service focused on helping manufacturers, suppliers, and distributors acquire new business opportunities, particularly in the European market.

The services may include in particular:

• searching for relevant business contacts,
• creating and cleaning databases of potential clients,
• identifying relevant buyers, distributors, importers, or decision-makers,
• market and competitor analysis,
• preparation of market entry strategy for a selected market,
• preparation and execution of B2B outreach campaigns,
• cold e-mail communication in accordance with applicable legal rules,
• ongoing follow-up outreach,
• monitoring of deliverability and database quality,
• forwarding responses and expressed interest to the Client,
• professional support during initial communication or closing of a business case.

The specific scope of the service is always determined by an individual agreement, order, price offer, or separate contract between the Provider and the Client.

3. B2B Nature of the Service

The Client acknowledges that the MyIngredients service is intended exclusively for business entities.

The service is not intended for consumers.

By ordering the service, the Client confirms that they are acting within the scope of their business, commercial, or professional activity.

4. Ordering the Service

The service may be ordered in particular:

• through a contact form on the website,
• by e-mail,
• by telephone,
• through an online consultation,
• by confirming a price offer,
• by signing a separate contract or order,
• by ordering the service on the website through the Stripe payment gateway.

An order is considered binding after it has been confirmed by the Provider, or after payment of the agreed price or advance payment, if such payment has been agreed.

The Provider reserves the right to refuse an order, in particular if:

• the Client operates in an unsuitable or high-risk segment,
• the Client's product or service is not suitable for the target market,
• the Client fails to provide the necessary materials,
• the cooperation could be contrary to legal regulations or good business practices.

5. Cooperation Process

The standard cooperation process may include the following phases:

5.1 Initial Consultation

The Provider obtains basic information about the Client, their products, target markets, business objectives, and expectations.

5.2 Market Analysis and Entry Strategy

The Provider may prepare a basic or extended analysis of the market, competitors, suitable segments, and potential target groups.

5.3 Database Creation

The Provider searches for and processes relevant business contacts according to the agreed criteria.

The database may include in particular:

• company name,
• country,
• website,
• business segment,
• available business contacts,
• identified decision-makers,
• publicly available or lawfully obtained contact details,
• notes on the relevance of the contact.

5.4 Preparation of Communication

The Provider may prepare outreach messages, e-mail texts, follow-up sequences, sales arguments, or other communication materials.

5.5 Execution of the Outreach Campaign

The Provider carries out initial outreach to relevant contacts and, where agreed, subsequent follow-up messages.

5.6 Forwarding of Interested Responses

The Provider forwards to the Client, continuously or at agreed intervals, contacts that have expressed interest, responded to the communication, or represent a potential business opportunity.

5.7 Support During the Business Case

Depending on the scope of the ordered service, the Provider may provide the Client with support in further communication, business strategy, or preparation for negotiations.

6. Obligations of the Provider

The Provider undertakes to:

• provide the services professionally, responsibly, and in accordance with the agreed scope,
• act proportionately, transparently, and professionally when working with databases and contacts,
• search for relevant contacts according to the agreed criteria,
• carry out outreach campaigns in a manner that does not damage the Client's good name,
• reasonably monitor campaign deliverability,
• continuously clean and update the database according to available possibilities and data,
• inform the Client about material facts related to the provision of the service,
• protect the Client's confidential information.

7. Obligations of the Client

The Client undertakes to:

• provide the Provider with true, complete, and up-to-date information,
• provide the necessary materials related to products, services, certifications, prices, or business terms,
• ensure that their products or services comply with the legal requirements of the target market,
• respond within a reasonable time to interested parties or business opportunities,
• not require the Provider to act in a way that would be contrary to the law or good business practices,
• pay the agreed price properly and on time.

The Client acknowledges that the quality of results may also depend on the quality of their products, prices, documentation, certifications, business terms, speed of response, and ability to conduct business negotiations.

8. Price and Payment Terms

The price of the services is determined individually according to the scope of cooperation, type of programme, target market, database volume, number of campaigns, or other agreed parameters.

The price may be determined in particular as:

• a one-off fee,
• a monthly subscription,
• a project-based fee,
• a fee for database preparation,
• a fee for an outreach campaign,
• a combined model.

Payment terms will be specified in the price offer, order, invoice, or separate contract.

Unless otherwise agreed, the invoice is due within 7 days from its issue date.

In the event of late payment, the Provider is entitled to suspend the provision of services until the outstanding amount has been paid.

9. Free Consultation, Analysis, or Entry Strategy

The Provider may, at its own discretion, offer a free consultation, basic market analysis, or entry strategy proposal.

A free consultation or analysis does not create an obligation for the Provider to carry out the complete project free of charge.

The scope of the free service is always determined by the Provider.

10. Service Outcome and No Guarantee of Commercial Success

The Client acknowledges that the Provider provides a professional B2B acquisition service, not a guarantee of a specific commercial result.

The Provider does not guarantee:

• conclusion of a contract with a third party,
• a specific number of orders,
• a specific amount of revenue,
• a specific number of replies,
• interest from every contacted prospect,
• a business decision by a potential partner.

However, the Provider guarantees that it will act professionally, proportionately, and in accordance with the agreed scope of the service.

11. Databases and Business Contacts

Databases created by the Provider are the result of professional work, know-how, and processing of available sources.

Unless otherwise agreed, the Client is entitled to use the delivered database exclusively for their own business purposes.

The Client is not entitled to further sell, provide to third parties, publish, or use the database in a manner contrary to legal regulations or the business agreement.

The Provider is not responsible for changes in third-party data after the database has been delivered, in particular changes to e-mail addresses, job positions, websites, contact persons, or business activity.

12. GDPR and Personal Data Protection

When processing personal data, the Provider acts in accordance with applicable legal regulations in the field of personal data protection, in particular the GDPR.

In B2B outreach communication, the processing of personal data may be based mainly on legitimate interest, provided that the contact is relevant, proportionate, transparent, and related to the professional activity of the contacted person.

The Provider undertakes to:

• contact relevant persons in an appropriate business context,
• not send communication to random or irrelevant contacts,
• allow the recipient to refuse further communication,
• respect requests for removal from the database,
• process only proportionate and necessary data,
• protect databases against unauthorised access.

The Client undertakes to use the delivered contacts in accordance with the GDPR and other applicable legal regulations.

Details on personal data protection may be regulated in a separate document titled Privacy Policy.

13. E-mail Deliverability and Technical Settings

If the service includes the execution of cold e-mail campaigns or other e-mail communication, the Client acknowledges that successful delivery may depend on several technical factors, in particular:

• domain reputation,
• SPF, DKIM, and DMARC settings,
• quality of the e-mail database,
• open and reply rates,
• number of rejected messages,
• sending frequency,
• content of e-mail communication,
• rules of e-mail service providers.

The Provider may recommend technical modifications or settings necessary to improve deliverability.

The Client is obliged to provide the necessary cooperation if the technical setup depends on their domain, e-mail account, or IT infrastructure.

14. Confidentiality

The contracting parties undertake to maintain confidentiality regarding all confidential information provided to each other during the cooperation.

Confidential information includes in particular:

• business strategies,
• pricing terms,
• contact databases,
• information about clients and business partners,
• technical and marketing procedures,
• know-how,
• internal communication,
• business opportunities.

The confidentiality obligation continues even after the end of the cooperation.

15. Intellectual Property

All texts, strategies, databases, analyses, reports, templates, know-how, methodologies, and other outputs created by the Provider remain the intellectual property of the Provider, unless otherwise agreed in writing.

The Client is entitled to use the delivered outputs exclusively for the purpose for which they were created.

Without the Provider's prior written consent, the Client is not entitled to copy, sell, provide to third parties, or use the outputs outside the agreed purpose.

16. References and Use of the Client's Business Name

Unless the Client expressly states otherwise, the Provider may use the Client's business name or logo as a reference to a reasonable extent, in particular on the website, in presentations, or in business materials.

Specific cooperation results, business data, or sensitive information may be published only with the Client's consent.

17. Complaints and Objections

The Client is obliged to notify the Provider of any defects or objections regarding the delivered service without undue delay, no later than within 7 days from the delivery of the output or from the discovery of the defect.

A complaint must include:

• description of the defect,
• specific reason for the complaint,
• any supporting materials or evidence.

The following are not considered defects of the service in particular:

• lack of interest from a contacted prospect,
• refusal of the business offer by a third party,
• failure to conclude a deal,
• change of third-party data after delivery of the database,
• low attractiveness of the Client's product or price offer,
• delayed response by the Client to expressed interest.

18. Limitation of Liability

The Provider is not responsible for:

• business decisions of third parties,
• quality, price, or suitability of the Client's products,
• failure to close a business case,
• market changes,
• legal or regulatory restrictions concerning the Client's products,
• delayed or insufficient response by the Client,
• technical problems caused by a third party,
• false or incomplete information provided by the Client.

The maximum amount of any compensation for damages is limited to the amount paid by the Client to the Provider for the specific service in connection with which the damage occurred, unless legal regulations provide otherwise.

19. Termination of Cooperation

Cooperation may be terminated by:

• agreement of the contracting parties,
• expiry of the agreed period,
• completion of the ordered service,
• termination in accordance with the agreed conditions,
• withdrawal in the event of a material breach of obligations,
• cancellation of the monthly subscription.

The Provider is entitled to suspend or terminate the provision of the service if the Client:

• fails to pay an invoice on time,
• fails to provide the necessary cooperation,
• provides false or misleading information,
• requests action contrary to the law,
• damages the Provider's good name.

20. Communication Between the Parties

The contracting parties communicate mainly through:

• e-mail,
• telephone,
• online meetings,
• contact form,
• other agreed communication channels.

An e-mail message sent to the e-mail address provided by the Client shall also be deemed delivered, unless proven otherwise.

21. Changes to the Terms and Conditions

The Provider is entitled to amend or supplement these Terms and Conditions.

The current version of the Terms and Conditions will be published on the Provider's website or made available to the Client in another appropriate manner.

A specific cooperation shall be governed by the version of the Terms and Conditions valid at the time of ordering the service, unless otherwise agreed.

22. Governing Law and Dispute Resolution

Legal relationships between the Provider and the Client are governed by the laws of the Slovak Republic, unless otherwise agreed in writing.

The contracting parties undertake to resolve any disputes primarily through negotiation and mutual agreement.

If no agreement is reached, the dispute shall be resolved by the competent court in accordance with the applicable legal regulations of the Slovak Republic.

23. Final Provisions

These Terms and Conditions become effective on 15.6.2026

If any provision of these Terms and Conditions becomes invalid or ineffective, this shall not affect the validity of the remaining provisions.

The contracting parties undertake to replace the invalid provision with a valid provision that most closely reflects the original purpose.

Marek Šarmír – Different Expansion
Operator of the MyIngredients service
Website: www.myingredients.eu
E-mail: info@myingredients.eu